Privacy Policy

This Privacy Policy applies to the personal information and data collected by Elevate through the use of Elevate websites by customers and users and the products and services offered by Elevate (“Products and Services”). Elevate websites include but are not limited to the following:

www.elevatecoaching.info

www.elevateeducation.com

www.elevatehqblog.com

www.connecteducation.com.au

(“Elevate Websites”) 

This Privacy Policy explains how Elevate may collect, use, process, disclose and protect your information, including personal information.

1. Your personal information – what is it?

The Privacy Act regulates how personal information is handled. In this Privacy Policy, the term “personal information” has the meaning given in the Privacy Act, which is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.  This may include an individual’s name, address, telephone number, email address, credit card details, account number, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. 

 

2. Who are we?

Elevate helps students develop proven and effective study habits. Students are often expected to know “how to study”, but rarely are they able to develop best practice study skills on their own. Elevate’s mix of high impact student, faculty and parent workshops help schools create an environment of best practice, leading to lasting behavioural change for students. Elevate also provides high impact revision workshops and course guides for final year students under its brand “Connect Education” which help students get exam ready with proven strategies the help students excel.

Founded in 2001, Elevate has become an award-winning, global provider of study skills programs. Working with over half a million students across the US, the UK, Australia, South Africa, and Singapore, Elevate Education has developed a proven track record of engaging students, fostering critical thinking skills, and improving student outcomes through an integrated process that works.

In terms of data processing, Elevate is the data controller.  This means that Elevate determines the purposes and means of the processing your personal data.

 

3. For what purposes does Elevate collect, hold, use and disclose your personal information? 

3.1 Elevate’s primary purpose for collecting personal information is to supply customers or users with the Products and Services, and products and services supplied by Elevate’s suppliers and partners. Elevate only collects personal information where the information is necessary for Elevate to perform its business functions or activities. 

3.2 Elevate collects, holds, uses and discloses your personal information for the following purposes: 

• to provide Products and Services to you;
• to identify the user of the Products and Services;
• to contact your or to send communications requested by you, or otherwise manage our relationship with you;
• to answer enquiries and provide information or advice about existing and new Products or Services;
• to communicate offers of Elevate Products and Services or possible new products and services to you, and to inform you of news, events, activities or services running at Elevate;
• to conduct business processing functions including providing personal information to our related bodies corporate, clients, contractors, consultants, service providers or other third parties for the purpose of providing products and services to you;
• to assess the provision of, and provide credit, to you;
• to undertake debt collection services on behalf of our clients;
• for the administrative, billing, account management, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Elevate, its related bodies corporate, clients, contractors, consultants or service providers;
• to provide your updated personal information to our related bodies corporate, clients, contractors, consultants or service providers;
• to update our records and keep your contact details up to date;
• to manage Elevate’s candidates, employees and contractors;
• to maintain Elevate’s own accounts and records;
• to operate the Elevate Website and deliver the services that individuals have requested, including statistical, reporting and website administration, maintenance and improvement purposes;
• to contact you via surveys to conduct research about you opinions of current services or of potential new services that may be offered.
• to process and respond to any complaint made by you; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country (or political subdivision of a country).

3.3       Elevate may aggregate personal information for reporting, statistical and analysis purposes, and for business, product and service improvement purposes.  Elevate may also de-identify information for inclusion in such aggregated databases or reports.

 

4. What types of personal information does Elevate collect?

4.1 The types of personal information Elevate collects from you or about you depend on the transaction you have entered into with us, the Products and Services that Elevate offers or has been contracted to provide, and the Products or Services you, your agents or your organisation are interested in. Depending on the above, Elevate may collect the following types of personal information:

• name;
• mailing or street address;
• email address, telephone number;
• age or birth date;
• system access passwords;
• profession, occupation or job title;
• details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
• credit card and banking details;
• any additional information relating to you that you provide to us directly through any Elevate Website or indirectly through use of any Elevate Website or online presence, through our agents or representatives or otherwise;
• information about the use of any Elevate Website such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded;
• subject to clause 4.4 below, health information; and
• information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

4.2       By accessing or using any Elevate Website and/or the Products and Services, or otherwise contacting Elevate or its representatives, you consent to the collection of your information as provided for in this Privacy Policy.

4.3       Elevate does not collect or retain excessive amounts of personal information.

4.4       Elevate only collects health information if that is necessary for the purposes of assessing, maintaining or managing your health.  We apply additional safeguards for health information to ensure it is stored and processed securely. Access to health information is restricted to authorised personnel only.

 

5. When and how does Elevate collect your personal information?

5.1 Personal information is only collected by lawful and fair means in accordance with the applicable laws.   

5.2 Elevate collects your personal information in ways including:

• from information that you or your nominated representatives (eg parent or guardian) provide to us when purchasing goods or services from Elevate or enquiring into their purchase;
• online contact forms;
• through your access and use of any Elevate website including account registration;
• through your use of telephone or other electronic devices, or otherwise connecting to Elevate’s systems in order to enable you to use our services;
• during conversation or written correspondence between you, your agent or representative and Elevate representatives including electronic correspondence;
• when financial transactions are conducted with Elevate through any Elevate Website;
• through subscription to a company mailing list;
• through website cookies used to collect website usage information on any Elevate Website; or
• publicly available sources.

5.3 Elevate may hold your personal information in electronic and/or hard copy form.

 

6. 6. How do we process your personal data? 

6.1 Elevate Websites may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices. 

6.2 Elevate takes appropriate technical measures to keep your personal information up to date; to store and protect it securely; to protect it from loss, misuse, unauthorised access and improper disclosure.

 

7. What is the legal basis for processing your personal information?

Elevate will process personal information from individuals only if is lawful.  Fully complying with Article 6 of the GDPR.

The legal bases of Elevate for processing your personal information are:
• You have given consent to the processing of your personal information for one or more specific purposes;

• Processing is necessary for the performance of a contract with you or to take steps to enter into a contract;
• Processing is necessary for compliance with an applicable legal obligation;
• Processing is necessary for the legitimate interests of Elevate or a third party, except where such interests are overridden by your interests, rights or freedoms. 

 

8. Disclosure of your personal information

8.1 Elevate will not disclose, rent or sell your personal information except as provided for in this Privacy Policy. 

8.2 Elevate will disclose your personal information as necessary to operate the Elevate Websites and/or provide the Services. This will include disclosing information to third parties including those to whom we outsource certain functions of the Elevate Websites or the Services. 

8.3 Elevate may disclose your personal information to your parent or guardian if you are younger than 16 years old.

8.4 The personal information that Elevate collects is disclosed to third parties:

• when you have consented to the use or disclosure of such information;
• when third party financial transactions are required to be processed to provide Elevate’s goods or services to you;
• where we reasonably believe that the use or disclosure of such information is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
• where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personal information is a necessary part of our investigation or in reporting the matter to the relevant authorities;
• where such use or disclosure is required under or authorised by law;
• where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

  

9. How to access, correct or update, or erase your information?

9.1 Elevate is committed to maintaining accurate, timely, relevant and appropriate information about our customers and website users; 

9.2 You may request access to any personal information we hold about you at any time by contacting us at info.aus@elevateeducation.com. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). 

9.3 If you believe that personal information we hold about you is incorrect, inaccurate or outdated, you may request us to correct it by contacting us at info.aus@elevateeducation.com.  We will attempt to correct or update information upon receiving written advice from you. To ensure confidentiality, details of your personal information will only be passed on if we are satisfied that the information relates to you. 

9.4 There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse your access if granting access would unreasonably interfere with the privacy of others or would result in a breach of confidentiality. If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

 

10. How long do we keep your personal information? 

10.1 Elevate retains the information you provide to us to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.

10.2 Elevate will keep some forms of information for longer than others.
We normally hold your personal information for a period no longer than two years, unless there are specific requirements for keeping such personal information as permitted by law, or any request from the owner of the data indicates otherwise.  When data is no longer required it is appropriately destroyed.  A Data Retention Policy is available here: data retention policy, which outlines the procedure to be used for retention and the disposal of personal information. 

10.3 Personal information is destroyed or de-identified when no longer required for any of the purposes as described under this Privacy Policy or for which it may otherwise be lawfully used or disclosed.

 

11. Further processing

11.1 If we wish to use your personal information for purposes other than those set out in this Privacy Policy, then we will provide you with a notice explaining this new use prior to commencing the processing.

11.2 If we wish to change how we handle the personal information as described in this Privacy Policy in ways that may importantly affect you, we will update this Privacy Policy and publish the updated Privacy Policy on Elevate Websites.  

 

12. What is the process for complaining about a breach of privacy

12.1 If you have any question, any concerns or complaint about your privacy or possible breach of your policy under the Privacy Act, you can contact us or make a complaint at info.aus@elevateeducation.com and provide details of the incident so that we can investigate it.

12.2 On receipt of any complaint, Elevate will endeavour to address that issue and respond in a timely manner.

12.3 If you are not satisfied with our response, you can refer your complaint to external dispute resolution scheme (if applicable). We suggest you contact Elevate with your complaint before seeking this external assistance.

12.4 If Elevate does not respond to your complaint within 30 days or you are not happy with Elevate’s response, you can lodge a complaint with the Office of the Australian Information Commissioner either by:

• mailing it to GPO Box 5288, Sydney NSW; or
• faxing it to +61 2 6123 5145.

 

13. Does Elevate disclose your personal information overseas

13.1 Elevate may disclose your personal information to its related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.

Some of our employees are located overseas. We also store electronic personal information using cloud technology, which may involve the transfer of data to other foreign countries. 

13.2 Except where specific individual consent has been obtained, Elevate takes reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

13.3 Overseas entities which Elevate may disclose your personal information to entities located overseas include the following:

• Elevate’s related bodies corporate located in the United Kingdom, South Africa and the United States;
• Elevate’s data hosting and other IT service providers, located in the United States, the United Kingdom, South Africa, the Philippines and Germany;

 

14. 14. How to contact Elevate?

If you have any information about our Privacy Policy, please contact us on 1300 667 945 or at info.aus@elevateeducation.com

 

15. Cookies and Web Beacons

15.1 Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You have the option to opt-out of non-essential cookies through our website’s cookie settings. Additionally, you can modify your browser settings to control cookie behaviour or use a third-party tool to block tracking technologies.  (To learn how to remove cookies visit www.allaboutcookies.org).  Disabling cookies may affect website functionality and some of our website features may not function as a result..

15.2 Web beacons are images that originate from a third party site to track visitor activities. We may use web beacons to track the visiting patterns of individuals accessing our Website.

 

16. Changes to our Privacy Policy

We may change this Privacy Policy from time to time and it is accessible from Elevate Websites. You should check Elevate Websites regularly for the updated Privacy Policy. Your continued access or use of any Elevate Website and/or the Products or Services will be deemed an acceptance of the updated Privacy Policy provided on the Elevate Website at the time of each use.

Where this Privacy Policy has been provided to you together with additional terms for the use of a Product or Service that you have subscribed to or registered for, the provisions of those terms will apply.

 

This Privacy Policy last updated on 15 September 2025